Terms & Conditions
At Energis, we put customer satisfaction first. That’s why we offer a 7 day money back guarantee on all of our products. If you are unsatisfied with your purchase we will give you a full refund on the purchase price, excluding delivery costs, so long as you contact us within 7 days of receiving delivery. The money back guarantee is subject to the terms and conditions listed below:
- In order to organise a refund under these terms and conditions, the customer must notify Energis within 7 days of taking delivery of their Energis product and request a refund under these terms and conditions. The customer must comply with the directions of Energis staff in order to facilitate a refund.
- Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the delivery cost as specified in the customer’s order.
- The 7 day period will commence on the date that the customer accepts delivery of their Energis product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
- The Energis product must be returned within 7 days of requesting a refund under these terms and conditions.
- Returned products must be returned in the original packaging, with all accessories and in resalable condition.
- Customers must return the products for which they are seeking a refund at their own cost and must comply with the directions for returning the product that Energis staff have provided to them. If they are unable to find a way to return the products, Energis may organise a courier to pick up the products from the customer. Where Energis organises a courier to pick up the products, the customer will be charged the same amount as the delivery cost listed in their order to cover the cost of returning the products.
Where items were ordered under “Free Shipping” promotions, the return delivery charge will be equal to the current website delivery rates.
- After receiving the returned Energis products, Energis will issue a refund (as specified here) as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. Energis accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.
- Energis reserves the right to make changes to these 7 Day Money Back Guarantee Terms and Conditions without notice.
1-3 Day Delivery
At Energis, we don’t like to keep our customers waiting. We offer a quick delivery service to all of our customers. Energis will ensure to have your product purchase delivered to you in 1-3 days.
(Our delivery guarantee is subject to product availability).