Privacy Policy
Updated: 10/12/2019
Energis has created this Privacy Policy to clarify the various types of information we collect through our website, our social networking platforms that we use and your home solar energy system, our call centre as well as your communications with us and our sales consultants. All these services along with the services we provide offline directly and through our consultants and other providers are referred to collectively as our Services.
The Services are provided by Energis Pty Ltd (trading as Energis) and its corporate associates will be collectively referred to on this page as “we,” “us,” “our” and other similar pronouns. The information you provide our consultants and other service providers is passed to us and used by us in accordance with this Privacy Policy. This Policy explains how we will utilize, disclose and safeguard this information once it is gathered, and how you can opt-out of some of our uses and disclosures of your information. By using our Services or providing us your information, you are granting consent to this Policy as it may be amended at any time.
Types of Personal Information we collect and hold
Personal Information is classified as information that can be used to identify you as an individual or allow someone to contact you.
Personal Information is classified as information that can be used to identify you as an individual or allow someone to contact you.
The types of Personal Information that we collect and hold about you could include:
ID information such as your name, date of birth, contact details (including address, email address and telephone numbers), occupation and driver’s licence number;
Information about co-owners of the residence at which your Home Solar System is installed; The name of your utility company; electricity usage information, annual electricity consumption, average monthly utility bill amounts; type of home; and whether you own or rent your home; Other contact details such as social media handles; Financial details, such as your bank account or credit card details; Electricity Information (see below) and website usage information (see below); and Other information we deem as necessary.
You might need to provide additional Personal Information about other individuals to us (for example about your authorised representatives). If so, it is your responsibility to inform those individuals that you are providing their Personal Information to us and to inform and educate them about this Policy.
Information about co-owners of the residence at which your Home Solar System is installed; The name of your utility company; electricity usage information, annual electricity consumption, average monthly utility bill amounts; type of home; and whether you own or rent your home; Other contact details such as social media handles; Financial details, such as your bank account or credit card details; Electricity Information (see below) and website usage information (see below); and Other information we deem as necessary.
You might need to provide additional Personal Information about other individuals to us (for example about your authorised representatives). If so, it is your responsibility to inform those individuals that you are providing their Personal Information to us and to inform and educate them about this Policy.
Electricity Information
Your Home Solar System sends us and our consultants and service providers information about your electrical system and electricity usage in your home. E.g, we receive: information about the solar-related equipment in your home, including makes, models, serial numbers, sizes, locations in your home, and photographs of the equipment as it is installed and of locations in your home where it is installed;
information about the amount of electricity produced by your system, when it is generated, and the amount used by your household, and by certain areas and appliances within your household; equipment installation diagrams, roof diagrams, shading reports; power, voltage, current, frequency, flow rates; system performance information;
thermostat settings; calendar schedule;
number of bedrooms in your home;
at-home / away-from-home system settings; system operating parameters including load control settings, air and water temperatures, system alerts; and The Internet Protocol (IP) address of your home Internet network and password. Electricity Information can suggest whether a household is vacant or occupied, and whether residents are active or not, and can detect whether an electrical device is not electricity efficient.
Your Home Solar System sends us and our consultants and service providers information about your electrical system and electricity usage in your home. E.g, we receive: information about the solar-related equipment in your home, including makes, models, serial numbers, sizes, locations in your home, and photographs of the equipment as it is installed and of locations in your home where it is installed;
information about the amount of electricity produced by your system, when it is generated, and the amount used by your household, and by certain areas and appliances within your household; equipment installation diagrams, roof diagrams, shading reports; power, voltage, current, frequency, flow rates; system performance information;
thermostat settings; calendar schedule;
number of bedrooms in your home;
at-home / away-from-home system settings; system operating parameters including load control settings, air and water temperatures, system alerts; and The Internet Protocol (IP) address of your home Internet network and password. Electricity Information can suggest whether a household is vacant or occupied, and whether residents are active or not, and can detect whether an electrical device is not electricity efficient.
Website Usage Information
Our servers automatically collect your IP address when you make use of them, and we may relate that with your domain name, internet provider or wireless carrier and your general location. We may also capture certain “clickstream data” concerning your usage. This information enables us to generate analytics reports on the usage of our website. To opt-out of your usage being included: please go to: https://support.google.com/analytics/answer/181881?hl=en.
Additionally, we may deploy various tracking technologies on our Website to collect additional information about your usage of them. For example:
Additionally, we may deploy various tracking technologies on our Website to collect additional information about your usage of them. For example:
By using our Website, you are consenting to our use of these tracking technologies mentioned above.
How we gather your Personal Information
Typically, we will seek to collect Personal Information directly from you and there are various ways that we may do this (see solicited information). For example, when you request a quote or proposal, complete a poll or survey, speak to our installers, call centre or consultants, sign-up to our emailing lists, submit comments, queries or messages across our electronic communications or by using our “get a quote” or similar feature are all ways we may collect personal information.
How we gather your Personal Information
Typically, we will seek to collect Personal Information directly from you and there are various ways that we may do this (see solicited information). For example, when you request a quote or proposal, complete a poll or survey, speak to our installers, call centre or consultants, sign-up to our emailing lists, submit comments, queries or messages across our electronic communications or by using our “get a quote” or similar feature are all ways we may collect personal information.
Outcomes of not providing your Personal Information
If you do not provide or provide inaccurate Personal Information to us, we may not be able to:
provide you with the product or service you desire; manage or administer installation services; confirm your identity or protect against fraud; or inform you about other products or services that might also meet your needs.
If you do not provide or provide inaccurate Personal Information to us, we may not be able to:
provide you with the product or service you desire; manage or administer installation services; confirm your identity or protect against fraud; or inform you about other products or services that might also meet your needs.
How we hold your information
We store our information utilizing both paper and electronic form. We take measures to ensure the security of your Personal Information and various steps to protect it from loss, misuse or any unauthorized access or alteration. How we do this is:
security policies in place for storing documents; confidentiality obligations of our employees; security procedures and protective measures for access to our systems; controlled and secured access to our office buildings; and security systems, such as firewalls and data encryption on our websites and all our programs.
We store our information utilizing both paper and electronic form. We take measures to ensure the security of your Personal Information and various steps to protect it from loss, misuse or any unauthorized access or alteration. How we do this is:
security policies in place for storing documents; confidentiality obligations of our employees; security procedures and protective measures for access to our systems; controlled and secured access to our office buildings; and security systems, such as firewalls and data encryption on our websites and all our programs.
How your Personal Information is used by us
Main uses
Along with our service providers, we may use the Personal Information we collect from and about you to:
improve existing features, adding new developments for our Services; protect our rights and property as well as manage any risks; customize our Services to your wants and needs as well as your history with us; enable you to make use of our Services and their attributes; geographically localising the content that is exhibited to you based on your location; responding to your needs, wants, queries and concerns; process your transactions; train our staff; prevent or examine any fraud or crime (or suspected); recover debts; develop and test systems, including all offline and online channels: undertake all types of analysis; other purposes.
Main uses
Along with our service providers, we may use the Personal Information we collect from and about you to:
improve existing features, adding new developments for our Services; protect our rights and property as well as manage any risks; customize our Services to your wants and needs as well as your history with us; enable you to make use of our Services and their attributes; geographically localising the content that is exhibited to you based on your location; responding to your needs, wants, queries and concerns; process your transactions; train our staff; prevent or examine any fraud or crime (or suspected); recover debts; develop and test systems, including all offline and online channels: undertake all types of analysis; other purposes.
Marketing
Energis may utilize your Personal Information to inform you about any products or services that may be of interest to you or to let you know about any promotional offerings that may be running. These marketing activities may be conducted via email, phone, SMS, mail or other electronic means. We may also market our products to you through third party channels, for example, our social media platforms.
We will always provide an opt out across all our marketing offerings. All opt put requests are processed in due course, however, please keep in mind that it may take us some time (a few days) to process all requests. Even if you put in an opt out request, we may still contact you in connection with your relationship with us.
Energis may utilize your Personal Information to inform you about any products or services that may be of interest to you or to let you know about any promotional offerings that may be running. These marketing activities may be conducted via email, phone, SMS, mail or other electronic means. We may also market our products to you through third party channels, for example, our social media platforms.
We will always provide an opt out across all our marketing offerings. All opt put requests are processed in due course, however, please keep in mind that it may take us some time (a few days) to process all requests. Even if you put in an opt out request, we may still contact you in connection with your relationship with us.
Sharing your Personal Information
In order to meet your needs and wants and for the purposes depicted above, we may need to share your information with others. These others include:
those involved in supplying, managing or delivering your product or service; official representatives (with authorization) who sell products or services on our behalf (sales consultants); installers, contractors, agents, appraisers, insurers, and claim investigators; other financial institutions (e.g banks); companies involved in the collection and purchasing of debt; fraud reporting agencies telemarketing organisations who help us to communicate with you (and mailing houses); organisations that take part in out payment systems including merchants and other payment organisations; our partners that conduct business with us; regulatory or government bodies as required or permitted by law; our lawyers, accountants or auditors or advisers; companies that uphold and develop our online and offline business systems, internal and external processes and technology structure; where you have consented. Energis may store your personal information in various types of electronic or networked storage. As these types of storage can be accessed from different countries (due to the connection via the internet), it is not always feasible to track which country your information may be held in. The laws around privacy in these countries may be different to those of Australia and may be less protected. Organisations overseas may be obliged to provide information we share with them under foreign law. In that case, we will not be responsible for providing this information.
In order to meet your needs and wants and for the purposes depicted above, we may need to share your information with others. These others include:
those involved in supplying, managing or delivering your product or service; official representatives (with authorization) who sell products or services on our behalf (sales consultants); installers, contractors, agents, appraisers, insurers, and claim investigators; other financial institutions (e.g banks); companies involved in the collection and purchasing of debt; fraud reporting agencies telemarketing organisations who help us to communicate with you (and mailing houses); organisations that take part in out payment systems including merchants and other payment organisations; our partners that conduct business with us; regulatory or government bodies as required or permitted by law; our lawyers, accountants or auditors or advisers; companies that uphold and develop our online and offline business systems, internal and external processes and technology structure; where you have consented. Energis may store your personal information in various types of electronic or networked storage. As these types of storage can be accessed from different countries (due to the connection via the internet), it is not always feasible to track which country your information may be held in. The laws around privacy in these countries may be different to those of Australia and may be less protected. Organisations overseas may be obliged to provide information we share with them under foreign law. In that case, we will not be responsible for providing this information.
Accessing your Personal Information
Energis will grant you access to your Personal Information unless there are legal reasons preventing this. We will grant you access to your information where it is feasible and in a practical form.
As we are not always required to grant you access to your Personal Information, here are some of the circumstances where we are not obliged:
we believe there is threat or unreasonable impact to an individual’s or public safety; the information wouldn’t be ordinarily accessible because of legal proceedings; it would cause for bias negotiations with you; it would be unlawful or not accessible because of legal proceedings or harms the undertakings of an enforcement body (e.g the police); the request is frivolous; it would risk acting against serious misconduct by you or; it would harm the confidentiality of our commercial information. If we cannot provide your information in the way you have requested, we will tell you why via phone or in writing.
Energis will grant you access to your Personal Information unless there are legal reasons preventing this. We will grant you access to your information where it is feasible and in a practical form.
As we are not always required to grant you access to your Personal Information, here are some of the circumstances where we are not obliged:
we believe there is threat or unreasonable impact to an individual’s or public safety; the information wouldn’t be ordinarily accessible because of legal proceedings; it would cause for bias negotiations with you; it would be unlawful or not accessible because of legal proceedings or harms the undertakings of an enforcement body (e.g the police); the request is frivolous; it would risk acting against serious misconduct by you or; it would harm the confidentiality of our commercial information. If we cannot provide your information in the way you have requested, we will tell you why via phone or in writing.
Modifying your Personal Information
We encourage you to contact us if you believe there is something wrong with the information we have on record about you. We will correct this in due course. If you believe a third party has wrong information about you, please let us know and we will do our best to rectify your information.
We encourage you to contact us if you believe there is something wrong with the information we have on record about you. We will correct this in due course. If you believe a third party has wrong information about you, please let us know and we will do our best to rectify your information.
How to make a complaint
If you wish to make a complaint regarding how we handle your Personal Information, including if you think that we’ve failed to comply with the Australian Privacy Principles (APP). We are committed to responding and acknowledging your complaint in a timely manner and will provide you an approximate timeframe for when we will address your complaint when it is received.
If you wish to make a complaint regarding how we handle your Personal Information, including if you think that we’ve failed to comply with the Australian Privacy Principles (APP). We are committed to responding and acknowledging your complaint in a timely manner and will provide you an approximate timeframe for when we will address your complaint when it is received.
Social networking
We maintain presence on several social networking and blogging platforms, such as Facebook and Twitter, LinkedIn, Instagram and our company blog and may incorporate some third-party social networking features across all these channels, including our company website. Through these various platforms and additional features, we may obtain some Personal Information and some Website usage data about you, and this Privacy Policy applies to that information. Third party social networking sites have their own specific privacy policies which explain how they (social media platforms) will use and protect your personal information.
We maintain presence on several social networking and blogging platforms, such as Facebook and Twitter, LinkedIn, Instagram and our company blog and may incorporate some third-party social networking features across all these channels, including our company website. Through these various platforms and additional features, we may obtain some Personal Information and some Website usage data about you, and this Privacy Policy applies to that information. Third party social networking sites have their own specific privacy policies which explain how they (social media platforms) will use and protect your personal information.
Call recording
Your calls may be recorded when speaking to our call centre customer service members and may be used for training and assurance purposes. By calling us or our call centre service, you are consenting to this.
Your calls may be recorded when speaking to our call centre customer service members and may be used for training and assurance purposes. By calling us or our call centre service, you are consenting to this.
Security
At Energis, we strive to ensure that we protect and secure your personal information to the best of our ability. However, due to the nature of the Internet as an open global communications tool, we cannot guarantee that any information, whilst on or stored on the Internet or our system, will be 100% safe from hackers or other intrusions. The Energis Website may contain links that lead to other sites. We are not responsible for these other sites, and it is recommended that you read up on other website’s posted privacy policies as this will set out the regulations of the collection and use of your information on them. You should be aware that your communication transmission might not be secure. We will have no liability for disclosure of your information due to unauthorized acts of third parties or potential errors during or after these transmissions. Changes to this Policy We may make changes to our Privacy Policy at any time. We will let you know when we have updated our policy by posted the update date on this page. Contact Us Please get in contact with us if you have any queries about our privacy policies. We really appreciate your feedback. Call us on 1300 782 217 | or email contactus@energis.com.au
At Energis, we strive to ensure that we protect and secure your personal information to the best of our ability. However, due to the nature of the Internet as an open global communications tool, we cannot guarantee that any information, whilst on or stored on the Internet or our system, will be 100% safe from hackers or other intrusions. The Energis Website may contain links that lead to other sites. We are not responsible for these other sites, and it is recommended that you read up on other website’s posted privacy policies as this will set out the regulations of the collection and use of your information on them. You should be aware that your communication transmission might not be secure. We will have no liability for disclosure of your information due to unauthorized acts of third parties or potential errors during or after these transmissions. Changes to this Policy We may make changes to our Privacy Policy at any time. We will let you know when we have updated our policy by posted the update date on this page. Contact Us Please get in contact with us if you have any queries about our privacy policies. We really appreciate your feedback. Call us on 1300 782 217 | or email contactus@energis.com.au
