Dear Valued Energis Solar PV Customer,

Whilst every effort has been made to ensure that we do not receive complaints about our PV systems, from time to time problems do arise that require our intervention. We wish to handle these instances efficiently, courteously and in a timely manner.

Please contact us either by telephone on 1300 782 217 or by completing the online complaint from here. Please endeavor to provide us with as many relevant details and photographs as possible regarding the problem.

Your complaint will immediately be recorded by our Team in our Complaints Log and a mandatory list of actions will be implemented to resolve your problem. Your complaint, together with a suggested timeline for its resolution, will be returned to you as soon as possible.

If necessary, You will be advised of the time at which our Team will attend your property.

Regards

Energis Customer Support Team

If you are not satisfied with the manner in which Energis is handling your complaint, there are two ways in which you can escalate it to an independent arbitrating body.

1. The Energy Ombudsman – Click Here
Phone: 1800 500 509

2. Australian Consumer Affairs(ACCC) – Click Here
Phone: 1300 302 502

Energis is committed to ensure all complaints are resolved within 21 days of receipt. Should additional time (another 24 days) be required, this will be negotiated directly with the customer.